Chapter 24: CS Internal Resources
IN THIS LESSON
Microsoft Dynamics 365 is a suite of cloud-based enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. It provides a comprehensive set of business applications that help our organization manage various aspects of our operations, including sales, marketing, and customer service. Dynamics 365 is designed to integrate with other Microsoft products and services, allowing us to streamline their processes and gain insights from their data.
Key components and features of Microsoft Dynamics 365 include:
Dynamics 365 Sales: This module focuses on sales and customer relationship management. It helps sales teams manage leads, opportunities, and accounts, and provides tools for tracking customer interactions, automating sales processes, and generating sales reports.
Dynamics 365 Customer Service: This module is designed for customer support and service teams. It includes features for case management, knowledge base, and service analytics, allowing businesses to provide efficient and responsive customer service.
Dynamics 365 Marketing: This module offers tools for marketing automation, customer segmentation, email marketing, lead scoring, and campaign management. It helps organizations create and manage marketing campaigns and analyze their effectiveness.
Jamie will provide you with extensive training on the platform to maximize usage.
